Terms and Conditions
MGM Resorts Vacations8969 N. Port Washington RoadMilwaukee, Wisconsin 53217
Updated June 2016
Your Vacation Contract
Thank you for choosing MGM Resorts Vacations. To ensure that you understand the conditions of your particular vacation, please read the following policies and procedures completely. All policies and procedures are subject to change at any time without notice at the sole discretion of MGM Resorts Vacations.
Full payment with a credit/debit card is required to make a reservation if booking less than 46 days in advance; however a partial payment may be applied to make a reservation if booking 46 days or more prior to departure. A surcharge may apply for bookings made over the phone to the MGM Resorts Vacations' reservation center instead of booking electronically. Separate payment policies apply to holiday or special event departures. MGM Resorts Vacations reserves the right to reinvoice your reservation should an error be made in computing your vacation price. Rates are subject to change including, but not limited to, increases in or establishments of surcharges, applicable taxes, government fees, and airfare and hotel prices.
MGM Resorts Vacations works with our suppliers to provide you the best vacation rates. To pass these values on to our customers we are unfortunately prohibited from breaking out individual component prices and will not be able to provide them to you.
PLEASE NOTE: At this time, MGM Resorts Vacations is unable to accept credit/debit cards with international billing addresses online.
Vacation Payment Plan: :If you are booking your vacation more than 46 days before travel, you may elect to pay your balance in full at time of booking, or (if applicable) to make an initial deposit and pay the remaining balance no less than 45 days before your departure. The initial deposit will be charged to your credit/debit card at time of booking. You may choose to have the remaining balance charged to your credit/debit card on the date you select, or to receive an e-mail reminder on a selected date, instructing you to log in and apply final payment. Your Travel Itinerary will be issued within 72 hours of receipt of final payment. Regular cancellation penalties stated herein apply to passengers electing to use this payment plan. This payment plan may not be available during holiday periods.
Hotel/Feature Taxes and Service Fee: : MGM Resorts Vacations markets hotels under a “prepaid/merchant” model, where MGM Resorts Vacations collects the full amount from you in advance and manages the payments to the hotel/feature on your behalf. The booking is made by MGM Resorts Vacations on the customer’s behalf and includes two components to the reservation, amounts being paid by MGM Resorts Vacations to the hotel/feature on customer’s behalf as well as compensation for services retained by MGM Resorts Vacations. In connection with facilitating your hotel/feature arrangement, the amount you are charged will include tax recovery charges and service fees. This amount includes an estimate to recover the amount we pay to the hotel/feature related to your reservation for taxes owed by the hotel/feature including, without limitation, sales and use tax, occupancy tax, room tax, excise tax, value added tax, good and services tax, and/or similar taxes. The amount paid to the hotel/feature in connection with your reservation for taxes may vary from the amount we estimate and include in the amount charged to you. The amount charged to you also includes an amount to compensate MGM Resorts Vacations for services in connection with handling your reservation. MGM Resorts Vacations is not the vendor collecting and remitting taxes to the applicable taxing authorities. Hotel/feature suppliers, as vendors, include applicable taxes in the amount billed to MGM Resorts Vacations and MGM Resorts Vacations pays over such amounts directly to the vendors. Some hotels may charge a “resort fee” and additional hotel fees upon check in that you are responsible for. Car rental companies require additional taxes and fees to be paid by you at their rental counter when renting a vehicle. MGM Resorts Vacations is not a co-vendor associated with the vendor with whom MGM Resorts Vacations books or reserves customer’s travel arrangements. Taxability, the appropriate tax rate and the type of applicable taxes vary greatly by location.
Travel Protection: Sometimes unexpected circumstances arise before or during your vacation, so we strongly recommend that you contact an independent insurance carrier or choose our nonrefundable Operator protection program. The Cancellation Penalty Waiver must be purchased at time of booking and paid in full.
Cancellation Penalty Waiver: Guests who elect to purchase this optional feature may cancel their reservations at any time and for any reason before airport check-in. MGM Resorts Vacations' penalties and hotel or ground supplier penalties are waived. The Cancellation Penalty Waiver does not eliminate charges for no-shows and does not cover any increase in price resulting from a modification to the reservation, nor does it waive revision fees. The Cancellation Penalty Waiver option must be purchased and paid for at time of booking, is nonrefundable and must be purchased for all travelers booked on a reservation. If the number of travelers decreases, the remaining travelers will be responsible for additional costs incurred as a result of a change in party size. For more information on Cancellation Penalty Waiver, please refer to the Description of Benefits.
NON-REFUNDABLE SCHEDULED AIR* TICKETS AND SCHEDULED AIR CANCEL/RETICKETING FEES ARE NOT COVERED BY THIS WAIVER. HOWEVER, IF THE RESERVATION IS PAID IN FULL AND YOU CANCEL, THE VALUE OF EXCHANGEABLE AIR TICKETS MAY BE APPLIED TO THE AIR PORTION OF A FUTURE MGM RESORTS VACATIONS SCHEDULED AIR BOOKING WITH THE SAME AIRLINE FOR THE COST OF THE AIRLINE RETICKETING FEE WITHIN ONE YEAR FROM THE DATE OF TICKETING, OR SOONER BASED ON THE AIRLINE. INCREASES IN THE SCHEDULED AIR PRICE OF REBOOKED VACATIONS ARE THE RESPONSIBILITY OF THE TRAVELER.
Refunds for cancellations will be given in the original form of payment less the price of the travel protection you have purchased. All cancellations must be confirmed by MGM Resorts Vacations' reservations department prior to departure. Nonrefundable travel agent fees may be included in your vacation price and are not covered by either option. Additional details and pricing are available upon request. *Scheduled Air includes all published air or bulk air.
If your plans change, your right to a refund is limited. You must call in and request a refund form to be completed on your behalf, or if you booked via a travel agent you must have your travel agent submit the electronic refund request no later than 60 days after the date of cancellation or any payments and deposits shall be forfeited. To avoid cancellation penalties you should consider purchasing the Cancellation Penalty Waiver.
If you must cancel your reservation, make any changes to departure date, or reduce the number in the party, you will be assessed a $50 per person MGM Resorts Vacations cancellation fee, plus any applicable airline, hotel or other supplier charges. Hotel cancellation policies are set by the hotel. Please note that there are no refunds for cancellations made 7 days or less prior to departure for air-inclusive vacations or less than 72 hours prior to departure for hotel only vacations. Most air carriers consider a name change to be a cancellation; to avoid penalties for name changes, full and complete names are required at time of booking.
Separate cancellation penalties may apply to holiday or special event departures in addition to nonrefundable deposits. There may be nonrefundable optional features as part of your vacation such as show tickets or other attractions. Nonrefundable travel agent fees may be included in your vacation price. Please consult your travel agent.
Airline Penalties: Airline penalties are in addition to the MGM Resorts Vacations penalties detailed above and hotel penalties, and are subject to change at any time. Penalties may apply upon receipt of payment.
Published Air Penalties: These fares have restrictions if revisions are needed and are nonrefundable if canceled.
Bulk Air Penalties: Each scheduled airline has unique cancellation and revision penalties on bulk airfares ranging from $50 per ticket to the ticket being non-refundable.
ALL PUBLISHED AIR TICKETS ARE 100% NONREFUNDABLE. HOWEVER, EXCHANGEABLE TICKETS MAY BE APPLIED TOWARDS THE AIR PORTION OF A FUTURE VACATION, SUBJECT TO THE APPLICABLE AIRLINE RETICKETING FEE, ANY INCREASE IN THE AIRFARE COST, AND APPLICABLE MGM RESORTS VACATIONS FEES. TICKET EXCHANGE IS ONLY AVAILABLE WITHIN ONE YEAR FROM THE DATE OF TICKETING, OR SOONER BASED ON THE AIRLINE.
MGM Resorts Vacations and hotel suppliers must be informed of the names of replacement customers prior to departure but reserves the right to deny any revision or replacement. Any request for a refund must be made by sending a written request to MGM Resorts Vacations at the time of telephone cancellation or revision. No refunds will be made for missed or unused flights or most features.
Your right to a refund of unused portions of your car rental is limited and based on individual car company policy. For customer service issues, please consult your travel agent or MGM Resorts Vacations.
III. VACATION REVISIONS AND MODIFICATIONS
Modifications are defined as changes to the flight time/number on existing travel dates, changes to hotel, changes to rental car or changes to features.
Any changes to any air inclusive acations shall be subject to $25 revision fee plus applicable airline reticketing fees.
Once booked, any modifications to the hotel, rental car or activities on an existing reservation may incur applicable supplier penalties up to the full component price. Modifications to hotel, rental car or activities on an existing reservation will not be allowed 2 days or less prior to departure date.
IV. FLIGHT INFORMATION
Read your travel documentation carefully for arrival and departure instructions, including terminal information, check-in locations and flight times. Flight times are tentative and subject to change. Federal law prohibits the carriage of certain hazardous materials aboard aircrafts in your luggage or on your person and could result in a fine. Visit www.tsa.gov and click on “prohibited items” for more information.
Travel Documents: : An email confirmation will automatically be sent to the email address you entered as part of the Checkout process. Within 3 days of full payment receipt, a Travel Itinerary will be sent to the email address provided at time of booking. If you require another Travel Itinerary due to lost email or email address change, please contact us at 1-800-360-7111.
Baggage Limitations and Claims: Baggage limitations for scheduled air vary by carrier. Many airlines impose additional charges for checked luggage which is collected by the airline at check-in. Please contact the airline or refer to its website for current fees and policies. Claims on checked baggage will be limited to the carrier liability of approximately $300 per person for domestic flights and $9.07 per pound for international flights subject to the Warsaw Convention, and $1,131 Special Drawing Rights per person for international flights subject to the Montreal Convention, unless you declare a higher value and pay any applicable charges. All claims for loss and damage to luggage must be handled by the air carrier at the airport, subject to any requirements and time limits set by U.S. law for domestic flights and the applicable Convention for international flights. The airlines do not accept responsibility for items such as soft-sided luggage, fragile or perishable items. Carry-on baggage may be limited, please check with the airline.
V. RESPONSIBILITIESYour Responsibilities: You must check in at least 2 1/2 hours prior to the scheduled departure and report to the gate at least 30 minutes before departure time. Failure to comply with these conditions may result in the loss of your seat. You must examine all information to ensure accuracy and call to verify flight times prior to departure. Your rights and remedies set forth herein are in addition to any other rights and remedies under applicable law, but if you accept to a refund, you waive all other remedies. Due to the fact that MGM Resorts Vacations sells leisure vacations for travelers originating in the U.S., individuals attending a convention or those not originating from the U.S. may not use this product for their hotel stay. If this vacation is used for any reason other than leisure travel originating in the U.S., some hotels may directly assess an additional surcharge. Unless you file any claim you may have with MGM Resorts Vacations within 30 days after the termination of this vacation, all parties are released from further liability.
Travel Agents’ Responsibilities: The travel agent is responsible for providing information to you, examining and verifying all information, and ensuring that you understand all of the policies, fees and requirements to which you are subject. Any travel agent who makes a reservation on your behalf acknowledges this responsibility.
MGM Resorts Vacations' Responsibilities: MGM Resorts Vacations is responsible to you for making all arrangements for transportation, accommodations and services offered, provided that in the event of gross negligence on the part of MGM Resorts Vacations, MGM Resorts Vacations' responsibility does not extend to any liability for personal injury or property damage arising out of or caused by any negligent act or omission on the part of any air carrier, hotel or motel operator, ground transportation contractor, optional feature operator or any person rendering any services being offered.
MGM Resorts Vacations is not responsible for any changes made by air carriers which are beyond our control. This includes, but is not limited to, routing changes, aircraft equipment changes, flight cancellations or any changes to flight schedule. MGM Resorts Vacations is not responsible for damage, delay or vacations affected by weather or other force majeure events beyond the control of MGM Resorts Vacations. In no event shall any party be liable for consequential damages. MGM Resorts Vacations reserves the right to substitute hotel/motel accommodations and to make alterations in the itinerary which do not constitute a major change, if necessary, due to circumstances beyond the control of MGM Resorts Vacations. Special requests such as room location, bedding, special meals or assistance will be communicated to the appropriate party, but cannot be guaranteed by MGM Resorts Vacations. Items not included in your vacation price include, but are not limited to, hotel specific service fees, resort fees, energy surcharges, currency surcharges, baggage handling, rollaway beds, cribs and other incidental fees such as minibar charges, parking and phone calls and are payable directly to the hotel. Specials may be withdrawn at any time. Rates are based on availability.
Air Carriers’ Responsibilities: Air carriers shall not be liable for any loss, injury, accident, delay or irregularity which may occur by reason of defect or through the acts or omissions of any person or company performing or rendering the services described on our website, in vacation brochures and/or flyers. The services described on our website and in vacation brochures/flyers other than air carriage furnished by those air carriers directly named are furnished by independent contractors who are not servants, joint ventures or partners with the named air carriers.
VI. OTHERItinerary: Your vacation as set forth in MGM Resorts Vacations’ flyers, brochures, magazines, and website includes the following which form this contract: effective dates; origin and destination; price of each vacation; a listing of the hotels, length of stay at each and other ground accommodations and services.
Important Notice: The Mark Travel Corporation, its employees, officers, directors and shareholders (collectively, “MGM Resorts Vacations”) does not own, control or operate any hotel or any air, land or water transportation vehicles or companies of any kind, including without limitation, airplanes, helicopters, boats, rental cars, ground transportation vehicles, transport companies, shuttle services, buses, or local tour companies which may offer excursions or tours. MGM Resorts Vacations occasionally enters into contracts with hotels and air, land or water transportation companies, but all such entities are owned and operated by independent contractors. MGM Resorts Vacations is not responsible for any negligent or willful act, omission or failure to act on the part of any such entity or its employees, or of any other third party beyond its direct control. The MGM Resorts Vacations name and logo may appear on posted or hand-held signs at your hotel, at the airport of your departure or destination, in vans, buses, coaches or elsewhere during your vacation. This use of the MGM Resorts Vacations name and logo is solely intended to help you identify persons or entities who might provide services to you during your trip, but does not indicate, and should not be understood by you to indicate that MGM Resorts Vacations owns, controls or operates any entity displaying such a sign, or that MGM Resorts Vacations employs or controls any person holding or displaying such a sign.
Applicable Law: It is agreed by and between you and the MGM Resorts Vacations that all disputes and matters whatsoever arising under or in connection with or incident to these policies and procedures shall be interpreted and litigated, if at all, in and before a court located in the State of Wisconsin, U.S.A., to the exclusion of the courts of any other state or country.
Photographs: Room photographs shown are for informational purposes only and may not depict the actual category purchased.
©2016 MGM Resorts Vacations,a division of The Mark Travel CorporationCST 2009218-20
If you are booking a child younger than two years of age and prefer to have the child sit on your lap during the flight, include the child in the number of children and select "IN" from the "Children ages" dropdown.
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